Archive for July, 2009

Jul 30 2009

The Book vs. The Kindle

Published by falconesse under books

I have my own Kindle rant coming (I know, “falconesse, aren’t you tired of ranting about the Kindle?”  No, Dear Reader, not at all), but in the meantime…

Green Apple Books in San Francisco has one of those excellent bookselling blogs I was talking about, and decided to host the ultimate Book/Kindle smackdown in their very own store. Episode 1 is on their blog now.  Rounds 2 and 7 are up on the Green Apple Books youtube channel, with more to come in the next few days.  The last webisode will be posted to the blog August 11th, and as Green Apple co-owner told Shelf Awareness’ Bridget Kinsella, it will be “fucking hilarious.”

Go check them out.  Guaranteed to make you laugh and think.

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Jul 27 2009

Hey Borders, You’re Doin’ It Wrong

Published by falconesse under books,snark

Neil Gaiman had a very interesting tweet this afternoon:

RT @librarythingtim: RT @bookpatrol Borders employees now have to sign a non-blogging contract? http://ow.ly/ijSr

Which points you to A.J. Kohn’s used books blog, where some of Borders’ more ill-thought-out practices have also been discussed (including by employees), including its “make books” plan.

Let’s talk about the make books plan a moment, shall we?  I intended to blog about it when the news first broke, but well, you all know which road is paved with good intentions.  From the article:

In January, soon after CEO Ron Marshall was hired, Borders began an independent-style strategy on a superstore scale. With thousands of titles from which to choose, the idea was to select a few works favored by Borders national sales officials and promote them nationwide in the spirit of a local seller, from prominent placement to personally advocating (“hand-selling”) books in the stores.

If you’re a bookseller, you’re probably wtfing right now.  If you’re not, get ready to.  Here’s how handselling works:  you read a book.  You really like it.  A customer comes in and says “Help me find a good book.”  While you talk to them and figure out what kind of books they like to read, you realize that the book you really liked is one they’d also enjoy.  So you tell them about it.  You go over and get a copy off the shelf, and put it in their hands so they can flip through, read a few pages, decide whether or not to take it home with them.

When you’re handselling, you’re an advocate for the books you love.  You’re so passionate about this title, this author, this series, that you want everyone you know (and lots of people you don’t) to read it.

You are not shilling a book because corporate headquarters said so.  You’re not doing it because someone high up decided to make a book a bestseller, and you’re damned well not doing it because you can get in trouble if you don’t meet quota.

Borders employees were, understandably, vexed.

In statements to Publishers Lunch, Border’s spokesperson Anne Roman seems to be suggesting that the people who are upset are suffering from a case of sour grapes:

Roman observes that “some employees–and maybe this is more common among intelligent, highly educated and independent-minded people–do not like being asked to recommend certain titles–they want only to share their own personal favorites. We find that attitude to be less than helpful to our customers as our buyers have pinpointed great titles and we know that our customers count on us for guidance. Believe me, none of our customers has complained because a sales associate recommended a great title–make book or otherwise…. My feeling is that out of 25,000 employees, these comments represent a very small minority who resist the idea of being asked to recommend a certain title because they believe only their personal recommendations are valid. We obviously disagree, and judging by sales trends, so do our customers.”

Only want to share personal favorites?  Oh, come on, now.  The point of handselling is to share your favorites. Suggesting that those employees only believe “their personal recommendations are valid” is equally insulting.  That’s not what the employees were saying at all.

Look at their comments on the Used Books Blog (scroll waaaay down to May 5th, 2009.)  Look at the comments on the PW thread.

What the upset Borders employees are saying — and what’s intuitive to anyone who, y’know, gets handselling — is that you can’t put a quota on handselling.  You can’t push books that you didn’t particularly care for and call it handselling.

If Borders sent ARCs out to the employees and said “Our buyers thought this was great, and we hope you’ll give it a try,” that’s okay. That’s great, as a matter of fact.

But where they go horribly, horribly wrong, is saying “Our buyers thought it was great, and because of that, you need to suggest it to customers.”

That’s not handselling anymore.  If Borders wanted to run a promotion highlighting certain titles — call it whatever the hell you want, “Borders Recommends,” “Featured Titles,” “Oh Hey, We’d Like This to Be a Bestseller, How About Buying a Copy?” — there’s nothing wrong with that.  But to suggest that what they’re doing is handselling is deceitful.

And now the non-blogging contract.  So, rather than giving the employees another place where they might, y’know, say “Hey internets, I read this really great book,” they’re taking that away, too.  Seems like it covers all kinds of social media, too:  facebook, twitter… what about book sites like Goodreads, Shelfari, and Librarything?

Bitching about one’s company or coworkers in a blog is a pretty bad idea.  You never know who’s reading it, and what might get passed along to your boss.  Employees who leak information that’s supposed to be confidential do so at their own risk.  Employees who say nothing but negative things might find their bosses asking “Why are you here, if you hate it so much?”  A bit of self-editing is a good thing to learn.

However, it floors me that a company that sells books — who, you’d think, would defend free speech — is effectively censoring the people who work there.

You know the drill by now, kids.  Go show your local independent bookstores some love.  See what true handselling’s all about.  Check out stores’ websites.  Read some excellent booksellers’ blogs.

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Jul 25 2009

They Travel In the Air

Published by falconesse under gaming,travel,writing

Listen. I need to tell you this.

They say there’s something in the water, there in Three Lakes, sleeping beneath the surface. It’s on cheery-sloganned postcards and souvenir tee-shirts, and in the pages of chapbooks about local legends and haunted Wisconsin.

They’re wrong — not about the presence itself, but where it lives.

It’s not in the water; it’s in the woods.

We thought Marty was kidding. We thought “summoning the the Yaqi Gods of Wisdom” was just an in-joke, a family catch-phrase, a Gleason tradition he was opening up to us the way he’d opened up his family’s home.

Hell, I think Marty thought that, too.

A year ago, we downed our shots and said our prayers, and a few of us wandered out into the night to observe another Three Lakes ritual — a stroll down a dark road in the moonlight. I spent most of my time looking up. It’s not like I could see much of what was in front of me anyway. I let the guys’ voices keep me on the road while I craned my neck to see the sky. So many stars, wheeling above our heads. You never see that many back home, even on our darkest nights.

Noises filled the woods, beyond our casual chatter and cautious footsteps:  loons out over the lake, night-birds calling, something snuffling in the brush.

(“Marty, if we get eaten by bears, I’m going to be pissed.”
“We won’t. The Yaqi Gods are watching over us.”)

As we neared the place where pavement gave way to dirt path, the flash came. It destroyed my night vision and killed my view of the sky. It had to be lightning, you know? The storm had been threatening all day. Now, surely, it was here, tired of the Yaqi Gods waving it off, ready to open up the skies.

The wind picked up, shaking the branches.

Thinking about it, maybe that’s the first time I heard the voices. I thought Marty’d said something, or Greg, under his breath, too low to catch, but they were as dazed as I was, and insisted they hadn’t said a word. I didn’t bother pressing it.  The woods — close and comforting and filled with delicious mystery a moment ago — were suddenly spooky, my skin crawling with what I told myself was the simple desire to get inside before the storm broke.

When we got back, everyone wanted to know where we’d been.

I’ve lost time before because of tequila. Have I told you? The first time I ever did a shot of of the devil juice, I lost an hour. I remember bits of it — leaning against a post at a corporate function, trying not to look nearly as drunk as I felt. Telling someone to “Shoo-fly, bunny!” and learning how to get into Anne Rice’s Halloween party without an invitation, should I ever find myself in New Orleans in October. The rest of it’s a blur of Oh God I Hope I Didn’t Embarrass Myself.

So fifteen minutes? That was nothing. Marty said we’d been appreciating the woods. I backed him up. They bought it. We settled in to play a game of Zombies!!! and drink more tequila, thanking the Yaqi gods with every shot.

The rain came as we slept, and somewhere in the wee hours, the voices came with it.

No, that’s not right. They came with the wind.

Ever had this happen? You’re in a dead sleep, and someone says your name. Right in your ear, clear as anything. You know you heard it.  But then you’re awake all the way, eyes wide open in the dark, and there’s no one there. The person beside you’s out cold, and it wasn’t his voice, anyway.

Seven other people slept under that roof, and whoever was calling me, it wasn’t any of them. I lay there, listening to the rain’s patter on the pine needles outside our window, trying to get back to sleep.

The wind rose, and that’s when I started hearing the secrets. Small ones — girls giggling the names of boys they liked, someone sharing the best spot for hide ‘n’ seek  — the things you whisper in your best friend’s ear on a hot summer day.  A boy had hidden a matchbox car in the pantry, to tease one of the other kids.

The whispers went on for hours, and I lay awake, listening to the ghosts of summers past, convincing myself it was the Patrón talking.

The next morning, Shannon sent me in search of syrup while she mixed her pancake batter. Looking around the pantry, remembering that voice in the dark, I stood on my toes and slipped my hand along the topmost shelf. My fingers hit cold metal, and there it was, dusty with long years, never retrieved from its hiding place: a red matchbox car.

I put it back, terrified.

(Marty, if you or Tony or any of your cousins have been looking for it all this time, it’s all the way in the back of top right-hand shelf.)

The rest of the weekend, the air was still, thank god.

No, thank the Yaqi Gods.

We came home, and I thought, maybe, I’d left the voices back there in Wisconsin. Maybe it was just the place. Maybe I’d been dreaming drunken dreams, and remembered some story Marty had told us from when he was little.

But it was raining on the east coast, storms that had maybe followed us from Three Lakes, maybe sent by the Yaqi Gods themselves. The wind howled that first night, and I tossed and turned, burying my head under the pillow to drown out all the chattering, whispering voices. My house is pretty old, you know? Generations of secrets, all held within these walls.

They’re everywhere, now, any time the breeze blows. I can shut them out, some of them. And anyway, I can’t even understand them all — the wind travels, you know? Air currents blowing across not just towns, but oceans, carrying confidences across continents, and straight to my ears. I’ve even sussed out a few with my rusty, high-school French.

I don’t know what to do with them. I just don’t. Some of them are so old, blown around the world a hundred times over. Most of them don’t matter anymore, anyway.

You know that thing you told your best friend that time? The thing you were so certain would ruin you forever if anyone else knew? (“Oh god, I’d just die if he/she/they found out…”)  Yeah, ten other people — a hundred! a thousand! — were saying the same thing, at the same time. You’re not alone. You’re not the only one, not by a long shot. You haven’t been for centuries. Kind of comforting, isn’t it?

But some of the secrets, they’re big, and they’re now, and I wonder if the thing in the woods that night wanted me to do something about them, to bring about change, to reuinite estranged lovers or stop grand government conspiracies, to find things long lost and return them to where they belong.

I’ve done that, a few times, made it seem like a happy coincidence. Hey, look what I found when I was cleaning out that cabinet. Auntie Joan must’ve put it here for safe-keeping and forgot about it. Or Remember that guy you dated a couple years ago? I found him on facebook. You should friend him, see what he’s up to.

I’ve written a few letters, too, for the bigger ones, the ones spoken in low tones by men in boardrooms and corner offices (the air conditioning carries their secrets through the ducts and down to the street, or up to the roof where the wingbeats of pigeons stir them along and along).

Sometimes, you just need to drop the right hint in the right ear. It feels pretty good.

I mean, I don’t want to be overt about it, you know? I still think the People In Charge could come and disappear me, if I pissed off the wrong person. So I keep it quiet, don’t take credit. I use proxies and anonymizers and all that fun stuff. Hooray for the internet.

(Though, that story that broke last week? I don’t want to go into detail here, but you know the one I’m talking about. The big scandal that was all over the news? Yeah, that was me. I’m pretty damned proud of that one.)

But even as I do those things, even as I think I’m helping — in my behind-the-scences, you-can’t-see-me kind of way — I’m afraid it’s not what I’m supposed to do. What if whatever’s out there just got tired of being the Keeper of Secrets itself, and set the burden on the shoulders of whoever happened to pass it by. Maybe I’m not supposed to say a goddamned word. Maybe I’m supposed to guard the secrets, rather than expose them, hold onto them, keep them precious and safe and, well… secret.

It’s funny, almost — they gifted me with hearing secrets on the wind.

But what I’m supposed to do with them?

That’s a secret they’ve left unspoken.

(Part of the My Super First Day project.  Go see!)

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Jul 24 2009

“You mean, I have to be nice to people?”

Published by falconesse under books,snark

From the “how the hell is this a surprise to you” files:

A British company (BDO Stoy Hayward) found that 71% of consumers, on encountering bad service, would go elsewhere.

/gasp
/shock
/fans self

From the article, BDO Stoy Hayward’s Don Williams says:

Retailers should be frightened by the fact 74 per cent of their customers would leave the store if they encountered bad service. In the current environment, this is something that they just cannot afford to ignore.

Pardon me while I boggle a moment.

How is this not… intuitive?  Are there really business owners out there thinking “Well, if I hire snide people, never tidy up the store, and treat my customers like dirt, EVERYTHING WILL BE FINE”?

The article suggests that these “hypersensitive buyers” are a product of the current economic environment.  It doesn’t (at least in this article) provide the percentage of people who would have taken their business elsewhere back when things were booming.  I have a hard time imagining that, when people had money to throw around, they were more willing to be abused by salespeople than they are today.

Calling people that expect good service hypersensitive is insulting.  Customer service — excellent customer service — should be one of the highest priorities of any business.

Now, I’ve never worked in retail outside of the bookstore, and customer service is, y’know, A Thing for independent bookstores.  Is this not the case in the wider world of retail?

From Booksmith, I went to work for a publisher with one of the best CS departments in the industry, and, while I moved to a different position within the company nigh on eight years ago, 90% of my current job is still steeped in providing excellent customer service.

So, I dunno, help me wrap my head around this article — how is this news?  Is the rest of the retail world only just now going “Oh, shit, we should probably be nice to the people who shop with us?”  Somehow, I doubt that.  Filler piece?  Fluff?  Things done differently in the UK, as the first commenter suggests?

“Provide excellent customer service” just sounds like “Hey, don’t forget to breathe.”

And if, as a retailer, you need to be reminded of this, darlin’, you’re in the wrong damned business.

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Jul 23 2009

Pardon Me While I Wallow

Published by falconesse under writing

The story I submitted has been rejected.  Nicely, and with a short personal reply and a “we look forward to seeing more from you,” so, y’know, encouraging.

Next move, of course, is to suck it up and resubmit elsewhere.  The first place was a kind of reach-for-the-stars one.  The place I’m considering sending it to next is, as well.  From there, we’ll see.

And I’m well aware that after two rounds of submissions, I just let “Kate” sit, and have never revised it.  I need to do that and get it back out there.  I need to finish Lil — poor girl’s been in a state of chased-by-a-demon for a year now.  Hill’s got our YA story, and we’re nearly done with that.  I might — might – have finally figured out how I want to tell Regina Fowler’s story, too.

I just need to kick myself in the ass and get back to it.

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Jul 09 2009

Gone Fishin’

Published by falconesse under friends,travel

Or, more accurately, gone drinking.

Off to Feathermeet for the weekend, spending time in Seattle with a group of awesome people and returning a book to its rightful owner (I hear he has one of my hair clips to offer in exchange).

Try not to blow up the internets while I’m away.

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Jul 02 2009

Grace: It’s Not Just What You Say Before Dinner

Published by falconesse under books,writing

I had the start of a post about newer writers, and how they comport themselves the first time someone turns a critical eye upon their work.  Usually, it’s not pretty.

Usually, it involves a whole lot of drama and flouncing.

Surely, I thought, though there are notable exceptions. Most established authors don’t react so viscerally.

Way to make me have to rethink my whole post, Alice Hoffman.

The short(ish) version, for those who haven’t followed teh dramaz over the last few days:  Roberta Silman published her review of Hoffman’s newest book, The Story Sisters, in the Boston Sunday Globe last weekend.  It wasn’t a ringing endorsement by any means, pointing out what Silman felt were serious flaws in both the writing and the book’s major plot points.  It’s not a mean-spirited review — Silman mentions up front that she’s enjoyed Hoffman’s writing in the past, and this book failed to live up to its predecessors.  That’s not cruel; it’s honest.  Silman expects better from this writer.

Alice Hoffman, however, didn’t see it that way.  She fired off 27 rather angry tweets, (“Roberta Silman in the Boston Globe is a moron. How do some people get to review books? And give the plot away.”), and supplying her phone number and e-mail address to her followers, requesting that they let her know what they think of “snarky critics”.  (Hoffman’s twitter account has been deleted, but you can see some of the now-infamous tweets screencapped over at Gawker.)

After ye olde interwebs finished their analysis of the event, Hoffman issued an “apology” via The Christian Science Monitor:

I feel this whole situation has been completely blown out of proportion. Of course I was dismayed by Roberta Silman’s review which gave away the plot of the novel, and in the heat of the moment I responded strongly and I wish I hadn’t. I’m sorry if I offended anyone. Reviewers are entitled to their opinions and that’s the name of the game in publishing. I hope my readers understand that I didn’t mean to hurt anyone and I’m truly sorry if I did.

It’s the “ifs” in there that make the apology mean exactly nothing.  “If I offended anyone.”  “…if I did.”  So close, yet so far.  In addition to the ifs, the suggestion that the situation has been blown out of proportion comes off as scolding rather than being truly contrite. There’s also an attempt at self-justification in there (“Silman gave away the plot.”)  That doesn’t make posting her phone number okay.  Yes, Silman’s review depended heavily on a recap of the book’s events, but honestly, I didn’t see anything that screamed, oh, I dunno, Snape kills Dumbledore! (And you know what? “Snape kills Dumbledore” still doesn’t give everything away.)

Agent Kristin Nelson nails it:

Uh, authors don’t do this. A reviewer is entitled to his or her opinion (hence, the point of reviews).

If you don’t like a review, you don’t like it. Move on. Trust me, mea culpas are not a position of strength. Regardless of whether you are justified or not, this does not put you, the author, in a positive light.

Hoffman reacted poorly, and in a public place.  Is it okay for her to be dismayed by the review? Yes, absolutely.  Is it okay for her to try to incite her twitter-followers to pick up their pitchforks and go after Silman?  No.  It makes me uncomfortable to think she believed it was okay to give out Silman’s phone number to over a thousand people, and encourage them to harrass her over a poor review.  The number she posted, by the way, was incorrect.  Good for Silman, but I have to wonder, if it was a valid phone number, if some poor uninvolved soul spent a day receiving angry sockpuppet calls and wondered what the hell was going on.

And, this just in: yet another author behaving badly.  I’ll let you read for yourselves.

My original post revolved around a newish writer over at Ficly, who posted a story that was… well.  It had a lot of flaws. Other people made the same suggestions I would have.  Some were a bit blunt, but not a one was mean.  The author responded with snark at first and eventually played the “I’m young, be nice to me” card.

Now, the beauty of the Ficly community is the wide range of talent posting there.  Writers who have been honing their craft for years and are bloody brilliant are posting alongside people who are still learning (like, well, me), and offering their suggestions on how the stories can be improved.  No one’s out to get anyone else (or, if they are, they’re trolls and should be ignored.)

It’s very hard to put your work out there, because you don’t know how it will be received.  It’s also hard, when you consider something good enough to show to the faceless masses, to find out that maybe it wasn’t quite ready.  This is the face the world will see.  You’ll be judged by the quality of your work.

How embarrassing — here you thought these jeans made your butt look great, but someone’s come along and pointed out the hole on the left cheek that you didn’t catch when you looked in the mirror.  Thing is, though, the people offering their criticism aren’t pointing and laughing and shouting “I see London, I see France;” they’re saying, “Here, tie my sweatshirt around your waist until we can get that fixed.”

What I’m getting at here is this: when someone responds to your work with the genuine intention to help you make it better, flouncing around shouting “NO U” and “Clearly you just don’t understand my writing” and “You’re so meeeeean” only makes you look immature.  It makes people less inclined to offer help in the future, and then, well, your work suffers for it.

It’s okay to be stung, a bit.  It’s okay to call a good friend and bitch, or to fume while staring at your monitor (or the newspaper article.)  But when you put pen to paper or fingers to keyboard, brilliant retorts clamoring to fill that white space, that’s when you sit back and take a breath.  Look at the critique again.  What is the person trying to tell you?  Where do they lose interest in your story, what sections are they pointing out that tell more than show? Can you implement any of that advice to make the story better?  Do it.  Try it, even if you don’t keep the changes.

If you’re responding, be polite.  Be gracious.  Ask for clarification, if you need to, but do it nicely.  Even if someone was blunt, or said something that made you wince, vitriol only exacerbates the situation and draws attention away from your work and onto you — most times in a very negative way.

The opening phrase you’re looking for — whether it’s the very first time you’ve shared your work or whether you’re a New York Times bestselling author ten times over — is thank you.

A lot of the time, the best response is to be like Thumper: if ya can’t say somethin’ nice, don’t say nuttin’ at all.  However, if that’s impossible, grace and good humor go a long way.

I’ll leave you with one of those bestselling authors whose book really did get panned pretty harshly, and an example of how he Did It Right and turned the bad reviews into a humorous ad for the book in question.  Ladies and gentlemen, Brad Meltzer (h/t to Lilith Saintcrow):

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